RCwithCurly · Customer care

Returns, Refunds & Cancellation Policy

Clear guidance for returns, refunds and cancellations.

Policy 04Last updated: 4 September 2026

On this page

At RCwithCurly, we value customer satisfaction. This policy outlines the conditions under which returns, refunds, and cancellations are accepted.

4.1Eligibility for Returns

You may request a return if:

Return requests must be raised within 24 hours of delivery.

For your protection and ours, you must record a clear, uncut unboxing video when opening your package. The video must:

Start with the sealed package clearly visible
Show the package being opened from start to finish
Clearly display the RC product and its working condition No replacement or refund will be approved without proper unboxing video evidence.

Notify us within 1 day of delivery, sharing order details plus clear images/videos (including the unboxing video). Once verified:

Not eligible for return/refund:

Approved refunds are processed within 5–7 business days
Issued to the original payment method
Shipping charges are non-refundable unless the error was ours
COD partial advance payments are refundable only per the terms in our Payment & COD Policy

In eligible cases, we may offer a replacement instead of a refund, subject to product availability.

Orders can be cancelled only before they are shipped
Once shipped, cancellation requests will not be accepted
For COD orders, if you cancel or refuse the order after it has shipped, the advance/partial payment collected is non-refundable (see Payment & COD Policy)

Check with your bank/payment provider first if a refund is delayed beyond the stated timeframe, then contact us for assistance.