Contact & Grievance Redressal

7.1Business Information

• Business Name: RC With Curly Pvt. Ltd.
• Founder: Adi Keshava Reddy Induri
• Website: rcwithcurly.com
• Email: support@rcwithcurly.com
• Phone / WhatsApp: +91 89776 90338
• Instagram: instagram.com/rc_with_curly
• YouTube: @RCwithCURLY
• Facebook: RCwithCurly

7.2Customer Support

For order queries, product questions, shipping, returns, warranty/service, or payment issues, reach out via:

• Email: support@rcwithcurly.com
• WhatsApp / Call: +91 89776 90338
• Support hours: Monday to Saturday [10am to 6pm]

7.3Grievance Redressal Process

If you have a complaint or grievance regarding a product, order, or service:

1. Step 1 — Contact Support: Email us at support@rcwithcurly.com or WhatsApp us with your order ID and a description of the issue. We aim to acknowledge within 24–48 hours.
2. Step 2 — Escalation: If unresolved within 7 business days, escalate to our Grievance Officer (see below) with your original complaint reference.
3. Step 3 — Resolution: We aim to resolve escalated grievances within 15 business days of escalation.

7.4Grievance Officer

• Name: Mithilesh Kakarla
• Email: support@rcwithcurly.com
• Phone: +91 89776 90338
• Address: 9-3-43/4, Old Bus Stand Road, Ward 8, Sattenapalli, Andhra Pradesh, India

7.5Consumer Rights

You may also approach the National Consumer Helpline (1915 / 1800-11-4000) or the Consumer Affairs e-commerce portal (edaakhil.nic.in) if a grievance remains unresolved through the above process.